QUESTIONS & ANSWERS

Yes, all ear hooks, hoops, and studs are made of stainless steel. They are nickel, lead, and cadmium-free, making them particularly skin-friendly and well-tolerated – even for sensitive skin. They also do not discolor. Stainless steel does not rust and retains its shine.

My jewelry is made of durable and high-quality materials such as stainless steel, which is rust-free, waterproof, and skin-friendly, as well as brass, which is also rust-free, robust, and durable. I also use gemstones, glass and natural beads, shells, and other materials that come to mind. Each piece is handmade and unique.

Yes, the materials I use are durable and of high quality. Stainless steel and brass are rust-free and resistant. The gemstones, glass, and natural beads used also impress with their durability and retain their natural beauty with good care. However, with shells, it is advisable to be a little more careful, as they can react more sensitively to impacts or pressure.

Avoid moisture: Please remove before showering, swimming, or exercising to protect the lifespan of the jewelry. Jewelry should generally be stored in a dry place to maintain its beauty and durability. The bathroom is therefore not an ideal place for storage.

Keep away from chemicals: Avoid contact with perfume, creams, or cleaning agents.

My stainless steel and brass jewelry is generally waterproof. Stainless steel is rust-free and retains its shine even when exposed to water. Brass is also rust-free and durable, but it can darken with frequent contact with water. With proper care, the jewelry will remain beautiful and shiny for a long time.

Jewelry Care

Brass – durable and easy to care for:
Jewelry made of pure brass is particularly robust and does not rust. Over time, brass can naturally darken slightly and develop a patina. This is a normal process that gives your jewelry a special character. If you prefer the original shine, the patina can be easily removed:

• Toothpaste: Apply a small amount, rub gently, rinse, and polish with a soft cloth.
• Vinegar and salt: Mix a few drops of vinegar with a little salt, let it sit briefly, and rinse thoroughly.
• Polishing cloth or polishing file: Both are suitable for quickly restoring the shine.

Stainless steel – easy to care for and rust-free:
Stainless steel is waterproof, rust-free, and particularly easy to care for. A simple wipe with a damp cloth is enough to keep it clean and shiny.

With proper care, your jewelry will remain beautiful and timeless for a long time! ✨

Yes, my jewelry is generally waterproof. Stainless steel is rust-free and retains its shine even when exposed to water. Brass is also rust-free and durable, but it can darken with frequent contact with water. With proper care, the jewelry will remain beautiful and shiny for a long time.

Each of my jewelry pieces is unique. Since I handcraft everything and often use natural materials such as stones and shells, there may be small variations in color, shape, or pattern. These special features make each piece individual. I select all beads and materials with great care to ensure that each piece of jewelry is particularly beautiful and harmonious.

All jewelry pieces are handcrafted by me in Graz with great attention to detail.

I ship to Austria and Germany.

• Austria: €3.90
• Germany: €5.90

Shipping is free for orders over €40.

• Austria: 2–4 business days
• Germany: 5–10 business days

Yes, you can pick up your order at Sparbersbachgasse, 8010 Graz, Austria. Please note that this is not a shop, but only a pickup location. When ordering, you can select 'Shop Pickup' as a shipping option. We will then arrange the exact pickup date by email at info@annapayer.com.

If you would like to change or cancel your order, please email me as soon as possible at info@annapayer.com. As long as the order has not yet been shipped, this is usually possible without any problems.

Yes, I also do custom designs. I look forward to creative projects and am happy to implement your ideas. Just write to me, and we'll discuss the details! 😊

If you would like a different stone or color, please feel free to send me a message at info@annapayer.com. I will do my best to fulfill your wishes.

I create many creative unique pieces that are not always available in the online shop. In most cases, I can recreate a similar piece of jewelry or make something in the same style. Simply send me a message at info@annapayer.com, and we can discuss the possibilities.

Oh, I'm really sorry to hear that! Don't worry, I offer free repairs for my jewelry pieces. Just send me an email at info@annapayer.com, and we'll find the best solution for you together!

Yes, you can return unworn jewelry within 30 days of receipt. Simply send me an email at info@annapayer.com.

First, contact me by email at info@annapayer.com. I will then provide you with all further information regarding the return.

An exchange is possible as long as the piece of jewelry is unworn. Please contact me within 30 days at info@annapayer.com.

If your jewelry arrives damaged, I am very sorry! Please send me an email directly at info@annapayer.com so we can resolve this quickly. Together we will surely find the best solution for you!

Yes, as soon as I have received and inspected the return, I will refund the purchase amount.