QUESTIONS & ANSWERS

Yes, all ear hooks, hoops and plugs are made of stainless steel. They are nickel-, lead- and cadmium-free, making them particularly skin-friendly and well tolerated - even by sensitive skin. They also do not discolor. Stainless steel does not rust and retains its shine.

My jewelry is made of durable and high-quality materials such as stainless steel, which is rust-proof, waterproof and skin-friendly, and brass, which is also rust-proof, robust and durable. I also use gemstones, glass and natural pearls, shells and other materials that come to mind. Each piece is made by hand and is unique.

Yes, the materials I use are durable and of high quality. Stainless steel and brass are rustproof and durable. The gemstones, glass and natural pearls used are also impressive due to their durability and retain their natural beauty if well cared for. However, it is advisable to be a little more careful with shells as they can be more sensitive to impact or pressure.

Avoid moisture: Please remove before showering, swimming or exercising to protect the lifespan of the jewelry. Jewelry should generally be stored dry to preserve its beauty and durability. The bathroom is therefore not an ideal place for storage.

Keep away from chemicals: Avoid contact with perfumes, creams or cleaning products.

My stainless steel and brass jewelry is generally waterproof. Stainless steel is rustproof and retains its shine even when in contact with water. Brass is also rustproof and durable, but can darken with frequent contact with water. With the right care, the jewelry will stay beautiful and shiny for a long time.

jewelry care

Brass – durable and easy to care for:
Jewelry made of pure brass is particularly robust and does not rust. Over time, brass can naturally darken slightly and develop a patina. This is a normal process that gives your jewelry a special character. If you prefer the original shine, the patina can be easily removed:

• Toothpaste: Apply a small amount, rub gently, rinse and buff with a soft cloth.
• Vinegar and salt: Mix a few drops of vinegar with some salt, leave to work for a short time and rinse thoroughly.
• Polishing cloth or polishing file: Both are suitable for quickly restoring shine.

Stainless steel – easy to clean and rust-proof:
Stainless steel is waterproof, rustproof and particularly easy to clean. A simple wipe with a damp cloth is enough to keep it clean and shiny.

With the right care, your jewelry will stay beautiful and timeless for a long time! ✨

Yes, my jewelry is basically waterproof. Stainless steel is rustproof and retains its shine even when in contact with water. Brass is also rustproof and durable, but can darken with frequent contact with water. With the right care, the jewelry will stay beautiful and shiny for a long time.

Each of my pieces of jewelry is unique. Since I make everything by hand and often use natural materials such as stones and shells, there may be small deviations in color, shape or pattern. These special features make each piece individual. I select all the beads and materials with great care so that each piece of jewelry is particularly beautiful and harmonious.

I make all pieces of jewelry by hand in Graz with great attention to detail.

I ship to the European Union.

• Austria: 3.90 €
• Europe: €5.90

Shipping is free for orders over 40 €.

• Austria: 2–4 working days
• Europe: 5–10 working days

Yes, you can pick up your order at Sparbersbachgasse, 8010 Graz, Austria. Please note that this is not a shop, but only a pick-up location. When ordering, you can select 'Pick-up in shop' as a shipping option. We will then agree on the exact date for pick-up by email at info@annapayer.com.

If your piece of jewelry arrives damaged, I am very sorry! Please send me an email directly to info@annapayer.com so that we can sort it out quickly. Together we will definitely find the best solution for you!

If you would like to change or cancel your order, please write to me as soon as possible at info@annapayer.com. As long as the order has not yet been shipped, this is usually possible without any problems.

Yes, I also make custom-made items. I look forward to creative projects and am happy to implement your ideas. Just write to me and we'll discuss the details! 😊

If you would like a different stone or a different color, please send me a message to info@annapayer.com . I will try to fulfill your wishes as best as possible.

I make many creative one-off pieces that are not always available in the online shop. In most cases I can copy a similar piece of jewelry or make something in the same style. Just send me a message at info@annapayer.com and we can discuss the possibilities.

Oh, I'm really sorry! Don't worry, I offer free repairs for my jewelry. Just send me an email to info@annapayer.com and together we'll find the best solution for you!

Yes, you can return unworn jewelry within 30 days of receipt. Just send me an email to info@annapayer.com .

Please contact me first by email at info@annapayer.com . I will then give you all further information regarding the return.

An exchange is possible as long as the piece of jewelry is unworn. Please contact me within 30 days at info@annapayer.com .

If your piece of jewelry arrives damaged, I am very sorry! Please send me an email directly to info@annapayer.com so that we can sort it out quickly. Together we will definitely find the best solution for you!

Yes, as soon as I have received and inspected the return, I will refund you the purchase amount.